Elegiva FAQ

Product Info & Care

What material is your jewelry?
Elegiva offers a wide range of fashion jewelry crafted from 18k gold-plated, white gold-plated, rose gold, and 925 silver materials. All of our jewelry is also nickel and lead free. Our earring posts are made from 925 silver to protect sensitive ears. We use only the natural stones, including a variety of natural jades, natural colored stones, and natural gemstones. If some of our jewelry is made with non-natural decorations, we will clearly state this in the material description.

How do I care for new jewelry?

Avoid contact with water, sweat, lotions & perfumes as these can tarnish thejewelry. When you are not wearing, store in a jewelry case or soft cloth pouchto prevent damage. See our Care Guide for further info.

Is your jewelry Nickel Free?

Yes! All of our jewelry is nickel and lead free.

How do I find my Ring Size?

Use our size chart below to decide which ring size you are. We recommend taking a string or floss and wrapping it around the finger you’d like to wear your ring on. Then lay it flat to take the measurement and compare it to our size chart.

Elegiva's Care Guide

Get the most out of your accessories

Our Materials

All Elegiva’s fashion jewelry is plated in 18k gold or rhodium over zinc, steel, and brass. Each piece of jewelry is nickel and lead-free. Our earring posts are made from hypoallergenic brass to protect sensitive ears.

General Care

Safeguard the shine of your jewelry and its plating by refraining from activities that involve immersing it in water, indulging in refreshing showers, partaking in vigorous physical activities, cleansing your hands, or applying fragrant products, moisturizers, or hair care essentials. Your skin pH levels can contribute to a natural and gradual decay in your piece. Stay dry when possible and be sure to clean after use.

Cleaning Your Jewelry

Please check your order upon receipt and contact us immediately if the items are defective, damaged or you have received the wrong item so that we can assess the problem and deal with it.
Exceptions/Non-Returnable Items
Certain types of items cannot be returned, such as customized products (e.g., special orders or personalized merchandise).
Unfortunately, we are unable to accept returns on specials or gift cards.
Exchanges – The fastest way to ensure you get what you want is to return the item you have and once the return has been accepted, please make a separate purchase of a new item.

Storage Tips

With every piece of jewellery purchased at elegivajewelry.com, we provide you with an Elegiva storage bag to keep your jewellery safe when you’re not wearing it.

Things to Avoid

Avoid Wearing During Physical Activities. Remove jewelry when doing housekeeping, gardening, or exercising to prevent damage and dirt accumulation. Protect from Harsh Substances. Keep jewelry away from household cleaning products, chemicals, essential oils, water, cosmetics, and lotions. Steer Clear of Chlorine and Salt Water. Avoid wearing jewelry in chlorine swimming pools, hot tubs, or saltwater environments to prevent corrosion and discoloration.