Customer Care
In order to provide you with a better customer experience, We offer the following services to our customers:
Membership Levels & Benefits Basic Member
After registering as a member, users can enjoy 10% discount on regular-priced items.
Bronze Member
With a purchase of $50 or more, you can enjoy a 20% discount on regular-priced merchandise.
Silver Member
Spend $100 or more on regular prices merchandise to enjoy 15% off.
Gold Member
Spend $200 or more on regular-priced items, you can enjoy a 20% discount on merchandise.
Platinum Member
Spend $300 or more on regular-priced items and receive 20% off your purchase, plus three free gift-wrapping upgrades per year ($5.99/each).
Diamond Card
Regular price spending of $500 and above, you can enjoy 25% discount on merchandise, with free upgrade to gift wrapping for all purchases ($6.99/time), and for the merchandise you purchased within a year but no longer love, you can choose 3 pieces as our gift to you, no need to return.
Note: All of the above offers and gifts exclude limited time discounted items.
Basic Member Benefits
Free shipping service
Regular price spending of $500 and above, you can enjoy 25% discount on merchandise, with free upgrade to gift wrapping for all purchases ($6.99/time), and for the merchandise you purchased within a year but no longer love, you can choose 3 pieces as our gift to you, no need to return.
Points Rebate
Members can earn 1 point for every $10 spent on regular-priced items, and each point can be used to offset the purchase price of $1.
Note: All the above offers and gifts do not include limited time discounted items.
Rules for Membership Maintenance and Upgrade
Maintenance level: If the total amount of consumption reaches the minimum amount of this membership level in each natural year (until December 31), you can maintain the corresponding membership level in the next natural year.
Upgrade: In each natural year (December 31), when the accumulated consumption amount reaches the amount of the higher level membership, the system will automatically upgrade you to enjoy the corresponding higher level membership services.
Downgrade: If the accumulated consumption amount in each natural year December 31 st , does not reach the minimum amount of this level of membership, you will be downgraded to the current corresponding membership level on January 1 of the next natural year.
Note: Elegiva Jewelry reserves the right to interpret all the above membership services.